Level 2 Diploma in Customer Service

This customer service course provides training for those who directly liaise with customers online, in person or over the telephone. The course enables them to:

• prepare to deliver excellent customer service
• improve their customer service communications
• start to understand customer service-related legislation
• introduce customer service policies and procedures
• uphold or improve an employer’s reputation for delivering good customer service
• carry out customer related tasks, including account management, in an office environment.

Candidates who want to register on the customer services level 2 training course don’t need to have achieved any specific qualifications before starting. Progression can lead to a Level 3 Diploma in Customer Service or Level 2 Diploma in Team Leading.

This is an ideal starting point for anyone considering a career in a customer-orientated role, and our apprenticeship scheme provides an ideal, accredited training opportunity. For more information or to arrange a free consultation, please call us on 01933 358250 or email enquiries@evolveyourfuture.co.uk.